What our customers are saying about us...

(If you are a past or current customer of ours, please give us your testimonial by clicking here.)

Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Thursday, April 29, 2010 6:21:58 PM Comments: Your service technician, Mox, did an outstanding job in performing the spring airconditioning check at my residence located at xxxxxxxx. He was very thorough and professional in his work. He found the system needed addtional freon and added it while provided information on how to register the claim through our 2-10 Home Warranty. Besides the air condtioning system check, he adjusted the dampers to ensure we had the correct mix of summer air conditioning between the upstairs and the basement. He also checked for the correct amount of insulation in the attic. In addition to being very professional, he was courteous and cheerful and an excellent representative of your company. Walter Gainesville, VA

Subject: CONTACT from ParrishServices.com Date: Thursday, April 22, 2010 4:37:37 PM Comments: I want to commend Rachel to her supervisor for her work in getting my Air Conditioning installation scheduled. I had a very big scheduling challenge and she overcame it with professionalism and a really pleasant attitude. I appreciate her service very much. Thanks, Allison

Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Monday, December 07, 2009 9:10:34 AM Comments: The whole Parrish Team was extremely professional and friendly. Each member seemed to really care about my home and my requirements. They took the time to explain product options and helped me understand what would be best for my lifestyle. I did not feel like I was being "sold to" but rather consulted. With many options, it was important for me to understanding features and comparison of products for me to make intelligent decisions. Thanks to the Parrish Team. Eddie Batten

Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Friday, May 28, 2010 9:48:12 PM Comments: You are not paying Chris Moxness enough! What a great, professional & mature young man. On what could have been a disastrous 16 year wedding anniversary, he showed up, went right to work, was efficient, and respectful. We were his last call of the day (night) - and instead of rushing off, he took the time to explain our issues and answer our questions. I have 16 years in the U.S. Navy as an Surface Warfare Officer and I know a good man when I see one - you'd better take care "Mox"! Very respectfully, Adam xxxx CDR USN

To: Staff Subject: GREAT JOB ROB MCGHEE! Date: Wednesday, June 09, 2010 1:02:38 PM Ms. Cuach called in and wanted to inform us that her technician today Rob McGhee did a wonderful job. He was very gracious, professional, and accommodating. He took off his shoes when he got to her home and she was very impressed with his service. Great job, Rob! Veronica

To: Staff Subject: Blackwell Date: Monday, May 17, 2010 11:41:40 AM Ms called in to say she was VERY impressed with Jason’s helpfulness and service. They said they will definitely call and ask for him in the future! Veronica

Subject: CONTACT from ParrishServices.com Date: Saturday, April 10, 2010 5:34:57 PM Name: Elias Frigerio Email: elias.frigerio@us.army.mil Phone: 202/493-6787 Time: ServiceType1: Heating ServiceType2: Cooling Comments: Dear Parrish My thanks for your prompt response for my appointment on Wed. Your technician , Mr Henry was professional in every respect. He explained and documented the issues involved and then he made a followup call that evening; Much appreciated. Please pass on my thanks to Mr Henry and Parrish Management for excellent service as always. Rgds E Frigerio

Subject: CONTACT from ParrishServices.com Date: Monday, April 05, 2010 10:56:30 PM Comments: As a followup to my last message, Scott arrived at 10:15 and took only a half hour to diagnose, repair and leave an invoice. He was polite and professional. Quick and efficient service after he arrived! He removed a door safety switch that was the cause of the problem and recommended that we have an electrician install an on/off toggle. While waiting for his arrival we received calls from the territory manager and another young lady checking on the issue from tonight, which was the best customer service response we have ever received in home repair issues. They both were concerned and helpful, making sure that the job was attended to.. My niece is already feeling better! I suppose the only complaint I have from tonight is that it took a while to get done, but overall I really felt like a team was working to help us out. We're moving in a month to a new location in Woodbridge, it needs air conditioner and maybe heater work too. We'll definitely consider Parrish! Eric

Subject: CONTACT from ParrishServices.com Date: Thursday, March 11, 2010 11:19:46 AM Comments: I have to tell how very impressed and pleased I was with the service that Peter provided at my home this morning. From the moment he arrived, it was obvious that he truly cared about giving me the best service possible, that he was extremely knowledgeable about the service needed, and that he was willing to take the time to explain everything to me thoroughly. I have had some bad experiences in the past with services plans and calls. Peter was a wonderful representative of your company's philosophy about good service is. He did an excellent job of not only fixing my system but of sharing all the services that your company can provide. Thanks to Peter and his effort here at my home, I now have a Parrish Service plan to care for my system in the future. It is truly reassuring to find a company that not only believes in good service, but carries it out. Peter did that today. In fact, if I had my way, you would give him a BIG raise...but that's your call. Just know he represented Parrish Services in an exemplary fashion. Thank you for sending him to my home. And, please, in the future, when I need service, I would love to have Peter provide it! Thanks so much, Bette

Subject: CONTACT from ParrishServices.com Date: Saturday, May 22, 2010 3:34:03 PM Comments: I would like to say the techs were excellent. Joseph and Mark were very porfessional, the installation was professional. Joseph suggested the tankless water heater to me, I had heard about it but didn't know much about it. Thanks to Joe I purchased one, the best thing I have done in a while. If I have any other plumbing or heating problems rest assured I will call Parrish Services. Ed, Seat Pleasant, Md.

To: Staff Subject: Congrats Derek Date: Friday, April 02, 2010 4:34:20 PM Mike wanted to pass on that Derek was out at his parents this week for a service call and they were very pleased with his work and wanted everyone to know! Kelly

To: Staff Subject: Customer Compliment Tommy Date: Monday, February 01, 2010 9:12:58 AM Mrs. Nguyen called and advised that they were very pleased with the work Tommy did last week, she advised that he was very professional courteous and did a great job with the repairs. Good Job Tommy!!! Kim

To: Staff Subject: Customer Compliment Henry Date: Friday, May 28, 2010 10:45:08 AM Mr. Shannon called in to let us know that Henry serviced his home last night and that he had a very serious leak in his unit. Henry stayed to finish the job until 11pm and was perfectly cheerful and very courteous. He thanks Henry and Parrish Services for the great service! Great Job! Veronica

Subject: CONTACT from ParrishServices.com Date: Monday, April 12, 2010 7:50:48 AM Comments: Your company sent Scott to our home Sunday morning, to repair our air conditioning system. Scott did a great job of fixing our problem - AND - representing your company. He is obviously a highly compentent professional, plus he has great people skills. I was really happy that we were lucky enough that you sent Scott to fix pur problem. Thank you again. Jim

To: Staff Subject: FW: CONTACT from ParrishServices.com Date: Tuesday, February 02, 2010 1:24:45 PM. Comments: Today Mr. Chris Moxness repaired my heating system. He is a very professional individual and a credit to your organization. He was quick to identify the problem and he then he did an outstanding job explaining just what the problem was and how he was going to correct it. Over the last 10 years, I have repeatedly recommended your company to a number of home owners in my area, Mr. Moxness is an outstanding example why I think so highly of Parrish. Ron

To: Staff Subject: FW: Commendation to Mr. Luis Machado. Date: Wednesday, April 07, 2010 7:05:59 AM Go Luis!!!! Subject: Commendation to Mr. Luis Machado. Ref: Exceptional Service from Mr. Luis Machado. We wish to express our deepest thanks and acknowledge Mr. Machado for coming out to our house on Good Friday evening (past 6:00 pm). We had a small contractor’s unit that came with our townhouse. It was out of freon and had not been operating properly and we had our elderly Mother-in-law (my wife’s Mom) coming to our home on Easter Sunday to stay for several days. Mr. Machado was able to diagnose the problems with our old unit and suggested a proper unit to install. He was able to ensure a temporary loaner unit to be installed on Saturday in time for our Mother-inlaw’s arrival on Sunday. The Parrish installer was Chris and was excellent, professional and the loaner unit was very effective. The new Trane unit to replace the loaner was also installed on Monday (installed by Rafael and another Chris). This unit is working perfectly (cooling better than ever in our 11 years at this townhome). We purchased a service plan for our townhome furnace on Mr. Machado’s suggestion and look forward to Parrish Services’ first-class personnel and service. We again wish to thank you for Mr. Machado’s absolutely first-class response to our predicament and at such a late visit on Good Friday. It truly was a Godsend. We are deeply appreciative and will recommend Parrish Services everywhere we can. (Incidentally, you were recommended to us by our daughter and Son-in law Andy and Kelli Ratliff for whom you did some work at their home in Lansdowne. They recommended you very highly and we were very impressed. With our thanks once again and best regards, Diego and Kathy, Oakton, VA

To: Staff Subject: GOOD JOB CRAIG!!! Date: Monday, November 30, 2009 3:28:06 PM Lisa xxx called in today and wanted to say thank you to Craig and give him a great compliment. She said he’s the only person that has truly helped them, and she said that no one has ever been able to fix their problem but he did. She said that he was “All around incredible, very helpful, kind, and super sweet!!!” She said that she will request him for any future needs she may have from Parrish!!! GOOD JOB CRAIG!!! J Chelsey

To: Staff Subject: GREAT JOB DEREK!!!! Date: Saturday, June 19, 2010 4:55:02 PM Mr. Frank from Front Royal, Virginia called to say that Derek was an exceptional service technician and he was very pleased to have him in his home. He will be looking toward Parrish Services for any future needs. GREAT JOB DEREK HUNTER!!!!!!!!!! Rachel

To: Staff Subject: GREAT JOB HENRY!!! Date: Saturday, April 10, 2010 2:33:26 PM Mr. Roychoudhury from Brambleton, Virginia called to say that Henry did a great job when he was at his house recently! He felt that Henry was very professional and very thorough while working on his system! Mr. Roychoudhury is planning to purchase a maintenance contract because of Henry’s professionalism! GREAT JOB HENRY BELTRAN!!! Rachel

To: Staff Subject: GREAT JOB JOSEPH Date: Sunday, May 16, 2010 9:14:05 AM Ms. Lydia xxx called to say what a fantastic job Joe Pascal did at her home on Friday! She stated he was customer-minded and a great listener! He asked good questions to get the right answers! GREAT JOB JOSEPH!!! Rachel

To: Staff Cc: Maurice Cooke Subject: GREAT JOB MAURICE!! Date: Wednesday, November 25, 2009 1:08:05 PM Mr. Parchomenko in Arlington, VA called to say he found Maurice to be extremely professional and very helpful. He feels Maurice has great interpersonal skills, and was willing to help him with his needs. Mr. Parchomenko said that Maurice was very informative and knowledgeable with the products and the various brands. He suggested that if we don’t give Maurice a bonus for all the hard work he does then we should at least be giving him a Turkey or a Cornish Hen for the Holidays! GREAT JOB MAURICE!! Rachel

To: Staff Subject: GREAT JOB PETER!! Date: Wednesday, February 17, 2010 10:55:56 AM Mrs. Ecerski in Damascus, MD called in to say that she was quite pleased with Peter during the service call today, she stated that he was very nice and informative. Mrs. Ecerski feels that I was a pleasure to have him in her home! GREAT JOB PETER!!!! Rachel

To: Staff Subject: GREAT JOB ROB D!!!!! Date: Monday, June 07, 2010 1:14:50 PM Mr. Leroy from Linden, VA called to say that Rob Del Aguila was very courteous and very professional when he was at his home last Wednesday. He really enjoyed the service, and wanted Rob’s supervisor to know what a great technician he has! GREAT JOB ROB!!! Rachel

To: Staff Subject: GREAT JOB TREAD!!! Date: Wednesday, December 23, 2009 11:14:26 AM Ms. Bierman in Fairfax, Virginia called to say that Tread did such a wonderful job the other day. She stated that he was so patient and so accommodating. He worked through the issue with her and helped her easily come to a solution. GREAT JOB TREAD!!! Rachel

To: Staff Subject: GREAT JOB! JASON, MARK, BRANDON! Date: Friday, June 11, 2010 2:42:00 PM Ms Heiderman called and said that all the techs out to her home were wonderful. She is very happy with our service! YAY! Jason, Mark & Brandon. Veronica

To: Staff Subject: Go Amanda Great Job ! Date: Wednesday, March 03, 2010 4:43:52 PM My pleasure. Thank you for putting the customer first! I received this note: Mike: Amanda does an awesome job! Susan xxx, Contractor Relations Representative, Old Republic Home Protection. Mike

To: Staff Subject: Good JOb Rafael and Said Date: Thursday, February 11, 2010 4:35:02 PM Ms Busby wanted to compliment Rafael and Said on their great work. Ms stated they are “competent, kind, well-rounded and anything else you can think of nice to say, is what the gentlemen are” Laurie

To: Staff Subject: Good Job Alan and Skye Date: Tuesday, May 18, 2010 11:27:06 AM What a great couple of guys you sent to the house last Thursday. Very through, careful around and inside the home and always taking the extra step to see that things were checked correctly. Great advise given and only a Five Star rating for both Technicians. These guys can come to my home anytime representing Parrish. Steve

To: Staff Subject: Good Job Ed! :) Date: Tuesday, November 24, 2009 8:32:49 AM “Ed arrived when expected and did a nice job. He was courteous, professional and friendly, and left the cellar nice and clean.” Good Job Ed!!! J Chelsey

To: Staff Subject: Good Job Henry Date: Thursday, February 04, 2010 10:45:30 AM Mrs. Hughes wanted Henry’s mangers to know how pleased she was with his service call and how she has never had a service man explain the problems that she was having and how they can be fixed as well as offering pro active solutions for her aging equipment. Mike

To: Staff Subject: Good Job Jon Scott!!! Date: Wednesday, January 13, 2010 8:46:16 AM Mr. Morales in Fairfax had an issue with his heater last night; Jon Scott was the on-call technician that responded to his message. Mr. Morales was so impressed that Jon was able to troubleshoot and walk him though the issues over the phone, which resulted in a temporary fix to get heat back into the home. Mr. Morales felt Jon was very professional and extremely knowledgeable and wanted to pass that along. GREAT JOB JON SCOTT!!!!!! Rachel

To: Staff Subject: Good Job Peter Date: Thursday, March 11, 2010 1:08:54 PM I received this email today: “I just had Bette Kundert, homeowner, call in raving about how wonderful the tech was from Parrish Services. His name was Peter Polesky, she said he was beyond professional and polite. Thank You! Jim.” Mike

To: Staff Subject: Good Job Rob D!!! Date: Friday, May 21, 2010 12:09:04 PM Mrs. Winn called and said that her and her husband were so pleased with Rob’s service, they have never had a more knowledgeable and courteous tech that was not just trying to sell them a new system. However when they are ready it will be with Parrish. She has given our information to numerous neighbors and will continue to do so. Good Job!!! Kim

To: Staff Subject: Good Job Tommy!! Date: Tuesday, February 16, 2010 4:24:07 PM Mrs. Hamm called to say that Tommy did an excellent job! She said that she has always had a backup for the two years that she has lived there, and now it is finally working! She said that she will definitely use Parrish for any future needs she may have. Good Job Tommy!!! Chelsey

To: Staff Subject: Good job Mox! Date: Wednesday, October 14, 2009 12:27:47 PM Andy Blazach gave us a call today to let us know what an asset Chris Moxness is to our company. He was out at his home today and he was very pleased with Mox. He said he was very professional and Mr. was very pleased with his work. Everything was extremely pleasant and he was right on time! Anytime he needs any services he will request Chris! Good Job Mox! Chelsey

To: Staff Subject: Good job Peter!!!! Date: Thursday, March 11, 2010 11:12:44 AM Mrs. Kundert called in and wanted to let someone know how wonderful Peter was today. She said that from minute he walked in door he was very knowledgeable and very caring, she said that he was so helpful and the experience was so great that she signed up for a priority service plan with him today! She said that Peter definitely deserves a raise, and was very happy that she found Parrish Services and looks forward to her next visit. Good job Peter! Chelsey

To: Staff Subject: Good job Tread! Date: Monday, March 29, 2010 12:45:34 PM Mrs. McDowell called to commend Tread and say what a great job he did! She said that he was so professional, and very thorough. She felt that he explained everything in a way that she could understand and that she looks forward to using Parrish again, GOOD JOB TREAD! Chelsey

Subject: CONTACT from ParrishServices.com Comments: I wanted to take a moment to thank Parrish Services for all of their hard work with the recent installation of a heating system in our home. Scott was responsible for installing our new unit and Luis sold us the system. Both individuals should be commended for their technical professionalism and dedication to customer service. It was a pleasure dealing with Luis and Scott during a rather complicated installation process. My wife and I are happy with the new system and would not hesitate in recommending Parrish to both friends and neighbors. Happy Holidays! Jamie

To: Staff Subject: Great Job Butts! Date: Wednesday, January 13, 2010 9:04:34 AM I had Michael, the technician, come out today as an emergency. I figured it was worth paying the extra money so I didn't have to take time off from work. Michael was very pleasant, professional and informative. Joanne

To: Staff Subject: Great Job Derek! Date: Tuesday, March 09, 2010 8:12:24 AM Susan of Old Republic sent us a card thanking Parrish for the excellent customer service provided to Ms. Lawalt. She wrote that Ms. Lawalt was “very impressed with Derek and appreciated how the repair was explained to her in a way she could understand. Parrish Services is making quite an impression on Old Republic Plan Holders. Thanks!” Way to go, Derek!

To: Staff Subject: Great Job Henry Date: Monday, February 22, 2010 9:27:24 AM Old Republic Contractor Relations sent a card to thank Henry for his Excellent Customer Service to Mr. Picado!!!! Kelly

To: Staff Subject: Great Job Jon S! Date: Saturday, March 20, 2010 1:08:27 PM Mr. Jones from Clinton, Maryland called today to say that Jon Scott did a great job while at his home yesterday. He was very impressed with Jon and wanted to pass that along. GREAT JOB JON SCOTT!! Rachel

Subject: TESTIMONIAL RESPONSE from ParrishServices.com ServiceDate: 10/12/09 Comments: Parrish Services has been to my home on two occasions to address heating/AC issues and I was very pleased with the professionalism, thoroughness, and expertise of their work. The tech took his time to explain to me the issues with my systems and allowed me to ask questions to have the best understanding of what was going on and what my options were to rectify the problem. He was also helpful in offering alternatives that would best my needs as a homeowner. I plan to continue to Parrish and would recommend them to friends and family with no hesitation. Renita

To: Staff Subject: Great Job Jon Scott Date: Friday, December 11, 2009 1:12:59 PM Ms. Pumphrey called to say that Jon, did an excellent job at her home on 12/09/09 He was professional and patient when I asked questions. I was very pleased with his service. I was pleased with his workmanship. Just wanted to pass along my compliments regarding how great he was. I will call again requesting for Jon to come out. Kelly

To: Staff Subject: Great Job Jon Date: Friday, March 26, 2010 2:54:53 PM Mr. Veasley called in to let us know how happy he was that we sent Jon Scott to his home! He said that Jon did a great job and took his time to explain to him what he was doing and how the unit works. Good job Jon!! Kelly

To: Staff Subject: Great Job Nelson Date: Thursday, March 04, 2010 10:52:58 AM Mr. Baker called in to let us know how happy he was that we sent Nelson to his home! He said that Nelson did a great job and took his time to explain to him what he was doing and how the unit works. Good job Nelson!! Kelly

To: Staff Subject: Great job Jon S!!!! Date: Monday, June 14, 2010 2:18:14 PM Mr. Castellanos called to say what a superb job Jon Scott did out at his home today! He wanted to advise us that he was very informative and helpful, and wanted to let us know how pleased he has been with Parrish Services as a whole! GREAT JOB JON!!! Chelsey

To: Staff Subject: Great job Rachel S. and Jon S. SM # 39719 Date: Thursday, February 11, 2010 5:28:26 PM Mrs. called in to tell us we came highly recommended and she was not disappointed. She has had such a problem with her boiler recently and wanted to thank us for our service. She specifically pointed out how every time Jon S. is out to her house he is always in good spirits and even after he got stuck in the snow he remained pleasant. She also mentioned how helpful Rachel S. has been with getting her appointments scheduled early in the morning. She said Parrish as a whole has been great and she really appreciates the outstanding service she has received. • Jo-Anne

To: Staff Subject: Great job Tread!!!!! Date: Friday, December 18, 2009 10:33:20 AM Syed Sarwar called in this afternoon to let us know what a great job Tread did today!!! Mr. said that he described problem perfectly, and fixed it with no problems Mr. also said that he will continue to use our services for any future needs he may have! Great job Tread!!! Chelsey

To: Staff Subject: Great job, Mike Richmond! Date: Tuesday, March 02, 2010 3:57:57 PM Mr. Clyde Smith just called me to tell me he had Mike Richmond out to his house today and was very impressed and had to call me right away to tell me how much he enjoyed the experience. He said Mike was a “…very nice professional guy with lots of information who knew what he was talking about. I thoroughly enjoyed talking to him.” Linda

Subject: Re: Please tell us about your latest Parrish Services experience Date: Wednesday, October 21, 2009 12:33:02 PM the last Parish service that I received on my heating system was just excellent; he was honest, courteous, and efficient. Morris

To: Staff Subject: Re: The Heinbaughs Date: Sunday, June 20, 2010 10:53:58 AM Got an email from Heinbaughs last night and they were very pleased with Jon specifically and Parrish in general. George

To: Staff Subject: SM # 31172 Date: Thursday, March 18, 2010 5:15:25 PM Mrs. Charney called and wanted to let us know how much she appreciated us sending Danny Shoop out today. She said he was pleasant and went the extra mile to explain everything to her. He was just all around just terrific! Great job Danny!!! J • Jo-Anne

To: Staff Subject: SM # 34082 Date: Thursday, March 25, 2010 6:52:46 PM Customer compliment: Mrs. Garnjost wanted to compliment Tread she said his bid was much more reasonable than the other company she was working with. She is really looking forward to working with him. • Jo-Anne Strong

To: Staff Subject: SM # 42180 Date: Tuesday, January 12, 2010 1:48:28 PM Mr. Griffin called and wanted to let us know that he was very impressed with Peter Polesky. He said his customer service skills were fantastic. He knew that Peter was new with the company and wanted to let everyone know what a great job he did. Good job peter, keep it up! • Jo-Anne

To: Staff Subject: SM # 46040 Date: Wednesday, January 27, 2010 3:44:57 PM Mrs. Newman called and wanted to mention that she was very pleased with her technician today. She said that Donell was professional & polite and he does great work. Good job Donell! • Jo-Anne

To: Staff Subject: SM # 47373 Date: Friday, April 09, 2010 4:18:53 PM Mrs. had a scary problem at her home last night and she was really concerned. Tread responded to her call and was out 1st thing this morning. She wanted to let everyone know how pleased she was with his service. She said he was very thorough and very pleasant. She will recommend Parrish to everyone from now on J GREAT JOB TREAD!!!! • Jo-Anne

To: Staff Subject: SM # 48091 Date: Friday, May 14, 2010 3:36:26 PM Mr. Bowersox was really impressed with Peter’s service on 05-12-10. He said although it was late, he provided great service. Great job Peter!!! • Jo-Anne Strong

To: Staff Subject: Shout out to Luis Posas! Date: Monday, March 15, 2010 2:44:48 PM Susan Scroggins, Contractor Relations for Old Republic, took the time to write Parrish another thank you card. She states “ the homeowner had high praise for the technician being on time and very professional. This type of service and dedication is valued by Old Republic. Thanks!”

Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Wednesday, March 10, 2010 8:34:30 AM Comments: Dear Parrish Services I wanted to take a moment to commend and thank you for the services received. In this day and time where companies have a tendency to overlook some common courtesies, I wanted to say that, of the 9 different people that entered my home in reference to this job, all were extremely courteous, considerate and pleasant to deal with. From the very start with the salesman who came to look at the job, to the last employee entering my home, I was very pleased with their, attitude, demeanor, and cleanliness. Thanks again for your service and professionalism. Jim

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Wednesday, November 25, 2009 9:27:01 PM Comments: We had a drain in our laudry room which was backing up every time water was used. The technician from Parrish was a very reliable, thorough, and efficient professional. He took the time and effort to carefully assess the situation and methodically proceeded to unclog the drain. He kept us informed of what he was doing every step of the way. He also was willing to answer any questions asked and share with us pertinent information. Thomas took all the necessary steps to clear the drain. We are now able to use the bathrooms once again with 'peace of mind'. We are very pleased with the service provided and would certainly look to Parrish for any future plumbing needs. Thank you. Stephanie

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Wednesday, November 25, 2009 9:21:23 AM Comments: I only have praise for all the technicians that have come to our home from Parrish. Having endured problems from other companies, I now know that when we have a concern with our heating, air conditionioning, plumbling, or electrical, I will only go to Parrish. We have a Priority Service Plan. We had our heating check done this week, and our water heater replaced. Both technicians, Craig for heating and Joseph for plumbing both provided excellent service and explained exactly what was being done. I applaud their extensive knowledge and wonderful customer service. I would recommend your company to everyone. Charmaine

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Monday, November 23, 2009 3:42:00 PM Comments: ONCE AGAIN OUR SERVICE PERSON WAS AS SKILLED AND PERSONALBLE AS ALL THAT HAVE COME BEFORE HIM. TO HIS CREDIT HE WAS ESPECIALLY PATIENT AND INFORMATIVE. WHERE DO YOU FIND THESE WELL MANNERED YET SKILLED TECHNICIANS? ANN

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Monday, November 23, 2009 10:22:02 AM Comments: As always the tech was professional and very helpful. I have had a number of service people in my house and believe Parrish to be the best I have ever used. I always recommend Parrish when someone asks who does my HVAC system. The plumbing service is just as good and in an emergency you cannot find a better service. Frank

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Monday, November 16, 2009 12:09:52 PM Comments: First of all they came when they said they were going to come and that's a big plus for me. When they arrived they were very professional. After the worked was finished they explained what they did and even told us about the preventive maintenance packages they offered. I would highly recommend Parrish Services. Steven

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Thursday, November 05, 2009 9:17:13 AM Comments: Your service technicians are excellent! Daniel

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Wednesday, November 04, 2009 8:40:32 AM Comments: I was panicked when my furnace went out during an October cold snap on a Thursday. The temperature was down to the mid-30's at night and my old cats and I huddled under covers to stay warm. However Derek Hunter obtained the part and voluntarily showed up on a Sunday morning to install it, without waiting for the regular workweek. Because of dedication like this, Parrish Services has their card on my refrigerator and are the first I call for heating and plumbing troubles! - Gloria

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Monday, November 02, 2009 3:58:21 PM Comments: Parrish Services are very knowledgable, considerate, put botties on their shoes so they don't get dirt on your floors, even give you a call back if there was a question you had. I recommend Parrish Services very highly for any work you need done in your home. Carole

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Thursday, October 22, 2009 1:23:05 PM Comments: We were referred to Parrish Services through our home warranty company and were very pleased and surprised. The technician was friendly, personable and completed the necessary repair/replacement efficiently and in a timely manner. He arrived with a Parrish goody bag of items that I felt reflected a service of another era, something I don't expect to receive any more. Was happy with the service and will contact them directly for any plumbing issues covered or not covered by our warranty company. Brenda

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Wednesday, October 21, 2009 12:19:43 PM Comments: From Maurice, who inspected and recommended replacment of boiler, arranged for complimentary space heaters, to the technicians, Scott and Stephen, I was very pleased with the service provided. Scott and Stephen spent 12 hours installing the new unit working in a cold basement, bleeding radiators and installing new thermostats, . They had a wonderful work ethic, and according to the other testimonials I have read, this seems to be standard for Parrish. The company must know how to recruit and retain top-notch technicians, it's a refreshing change from most service providers. The only thing I would have changed, is the installation of a universal boiler unit, as having to reroute the pipes from a right sided to a left sided unit, added at least two feet of pipes to the footprint of the unit. Thanks to all. Big Porch in Maywood

Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Thursday, February 11, 2010 1:27:10 PM Comments: Just had a Parrish service rep out to service our broken heater. We have been without heat now for 3 days due to the weather. [The tech] came out earlier than scheduled and did an outstanding job, very professional, knowledgeable, clean and courteous. I would highly recommend Parrish Services to anyone in the area looking for HVAC service. Thanks for restoring Heat and taking such good care of us. K Hudson

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Wednesday, October 21, 2009 12:11:18 PM Comments: I was very pleased with the promptness of your technician as well as the HVAC service he provided. I even recommended your service to a neighbor. Thanks, E. F. Hannum

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Wednesday, October 14, 2009 5:16:25 PM Comments: Sam from Parrish Services has been to my home on two occasions to address heating/AC issues and I was very pleased with the professionalism, thoroughness, and expertise of his work. He took his time to explain to me the issues with my systems and allowed me to ask questions to have the best understanding of what was going on and what my options were to rectify the problem. He was also helpful in offering alternatives that would best my needs as a homeowner. I plan to continue to Parrish and would recommend them to friends and family with no hesitation. Renita

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Monday, January 18, 2010 8:05:36 AM Comments: I was very impressed with the professionalism of Henry. He had come to do just the winter heating check. I had a concern about the flow of heat in the house and he walked through the house with me checking vents and the attic. The attic was very low on insulation and as a result was extremely cold. He was so polite and patient with me. He spent extra time with me and I felt like a valued customer. Thanks Henry and Parrish for providing excellent service. Susan

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Saturday, January 02, 2010 10:27:41 AM Comments: serviceman was very polite and respectable to our home. Completed the work and provided information on work that was done as well as future actions that should happen. Thank you for your continued service Janet

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Tuesday, December 29, 2009 11:36:46 PM Comments: Chris M. was a pleasant young technician to deal with. He was very meticulous about going through each point on the furnace checklist. When there was a little mishap with excess water leaking in the system the same day, he came out on a Sunday to check what the problem was. Although we had to spend one night without heat, he came out early the next morning to drain the hoses. I have been now with Parrish for a number of years, and know that I will never encounter any problems with my heating or A/C without Parrish being there to help me out in case of need. Milo

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Tuesday, December 22, 2009 1:17:15 PM Comments: Each time I have dealt with Parrish Services, I have experienced very professional, knowledgeable and considerate professionals who provided service. Each technician has arrived on time, and were extremely courteous. They made recommendations when replace/repair was needed and provided detailed explanation of the required additional service and/or repair. I find Parrish Services to be very customer-oriented. Thank you very much for the great service you have provided through the years. C Selcon

To: Testimonial Subject: TESTIMONIAL RESPONSE from ParrishServices.com Date: Wednesday, November 25, 2009 10:07:27 PM Comments: Henry arrived on time to perform the service. This was the second time he has been to my home. He was professional and very thorough with his delivery of service. Parrish is fortunate to have an employee who is attentive to every need of the customer. Henry and other Parrish employees who have been to my home is the reason I am a repeat customer and have a service contract. I look forward to my next service call. Al

“I will highly recommend you..."

“It was the most thorough inspection I have had in years..."

A recent letter:

“Parrish is great!"

Parrish is great! When I place the call with my warranty company and they contact Parrish, they are very responsive and the work is always top notch. If something happens to go wrong with the work they have done they are quick to correct!
Taryn Scott, 9/21/2009

Did not need a whole new unit

I want to take a moment to let you know how much my husband and I appreciate the time and effort your company has made to maintain our air conditioning in the last month or so. On Saturday, June 15th, Alan serviced our air conditioning by adding Freon and then, after thoroughly examining the system, informed us that we needed a new coil for our unit. Alan was wonderful, extremely knowledgeable, and educated me on what was going on. He was quick to let me know that I didn’t need a whole new unit but just the coil. The coil was ordered in a timely fashion relieving my concern (with a very ill husband) that I would be without A/C.

Then, when the coil came in, Richard was scheduled to install it. Again, the scheduling was done in a timely fashion and with concern for my schedule. Richard spent almost an entire day at my house installing the coil, and performing maintenance on our system that, in my opinion, went way beyond the call of duty. He even fixed a drain problem related to the air conditioning that has bothered my husband and I since we bought our home in 1990. All the work Richard did was obviously done with pride and was expertly done.

In a time when customer service seems to have “bit the dust,” Parrish restored our faith in the service industry-or at least as far as Parrish goes. Please accept our gratitude and thanks to Alan, Richard, Julia and whoever else has been kind enough to help us in recent months.
J. Freda, Alexandria, VA

Great customer service:

I just wanted to write and say how pleased I was with your great customer service. Thank you!
R.H.

Great customer service:

I am very pleased with your service, both from the technician and office staff!
S.L.

Didn’t rush off, remained until 1:00AM:

I just wanted to drop you this note of thanks for the exemplary service your company provided me over the Christmas holiday when my home’s furnace needed to be replaced. You and your staff did it ALL right.  No, not just right, you did an excellent job.

First, your expert assessment of the problem and your patient, accurate, and honest explanation gave me confidence in you. I could expect a professional job. Going way beyond that, you worked with my homeowner’s insurance policy, and provided electric heaters to keep us safe and warm for afew days until you could get the custom-made ductwork ready for the installation (again over the Christmas holiday beginning of your busy cold season).

And more, your installation of my Rheem furnace was completed by Richard and Pat in the most professional and conscientious way. The Aprilaire air cleaner has made a marked improvement in my allergy to house dust.   I’m looking forward to the savings on my gas bill that the programmable thermostat, along with Rheem furnace’s high fuel efficiency promises. Richard and Patrick placed protective drop clothed, were very polite and considerate, and stayed late to get the furnace going that night. My new furnace was warming my home at 12:17 a.m., thanks to their diligence and expert work. Late as it was, they didn’t rush off, but remained until 1:00 a.m., cleaning thoroughly and verifying the system’s performance.

You took care of my heating emergency promptly and professionally. Now that I have your ten year warranty on my system, I can rest easy knowing I won’t have another heating emergency. I’m glad my heating and air conditioning system, and my gas fireplace, are in your reliable and professional care. Thank you, Alan, Richard, and Patrick, and all the staff at Parrish Services!
B. Laubach, Manassas, VA

Truly caring about our customers:

I want to take the opportunity to say how much I appreciate the good service that Parrish Services has given me over the last few years. My satisfaction was borne out again last week when I developed problems with my air conditioning system. I received prompt service, sound advice, and professional work in the replacement of my air conditioner.

I feel your employees took the time to insure that my needs were met and that I did not endure undue hardship because of my air conditioner being out of service. Debbie, in Customer Service, handled my phone calls in a very pleasant and professional manner. I especially want to compliment your repairman Cliff. He too was very pleasant and professional and kept me advised on the status of my work. Even though the work was delayed due to damaged replacement equipment, I feel he performed the work as quick as possible and showed a genuine concern to see that it was done in a proper manner. He is a great representative for your company.

Prior to signing an agreement with your company, I dealt with another home comfort service that I felt was more concerned about their bottom line that about their customers. Business is business; however, it is clear to me that your company is just as concerned about doing right by its customers. The employees forms Parrish that I have dealt with demonstrate this commitment. Please extend my thanks to them for a job well done.
R. Patrick, Fairfax Station, VA

They did research and tested several other units:

I started my relationship with Parrish Services when I moved into my new townhouse in the city of Manassas. I had two gas fireplaces that needed to be serviced because they had been “Red Tagged” by the gas company for gas and carbon monoxide leaks. Just about the same time, my mother was diagnosed with cancer, and I had to cancel my appointment indefinitely to take care of both her and my father. During this time the office staff contacted me periodically to ask how my mother was doing and that meant a lot to me. When I finally was able to reschedule my appointment, the service person very thorough and had both my fireplaces up and running again without any major repairs.

A few months later I had to have my furnace serviced and found that I needed to replace it. The new furnace was installed and subsequently had to be replaced because it had defects that caused it to generate such a high level of noise that it woke me up at night on the top floor of my townhouse.  The service team was very responsive and, as it turned out, there were numerous complaints about the same unit. I was quite impressed when they did research and tested some other units and made a video to compare the unit I had had installed and a new unit that was quite a bit quieter. They ended up coming back and taking out the new unit and replacing it with another brand that is ten times quieter.

I appreciate the dedication and time that was put into correcting my problem by both the office personnel and the service personnel. I would recommend Parrish Highly. The professionalism and customer service and going the extra mile to provide excellent service is very refreshing in this day and age when most companies seem to have forgotten who the customer is.
H. Chamberlain, Manassas, VA

Assessing the situation and resolving the homeowners’ comfort problem:

We want to express our appreciation for the central heating and cooling system Parrish Services installed recently. Our old system was less than satisfactory because it was incapable of heating and cooling the entire house effectively or efficiently. The control of main floor (we have three floors) was generally okay (though far from ideal), but the control of the upper floor was terrible- during the winter, there wasn’t enough air flow upstairs to properly heat the floor, and during the summer there wasn’t enough air to properly cool the floor. In fact, this spring the only cool air that we got upstairs came through the windows.

The system that Parrish Services installed is a breath of fresh air, so to speak. The unit works effectively and efficiently, enabling us to control the temperature on the third floor—and we can cool the entire house in minutes, even the top floor. Indeed the new system (because of the ECM motor) sends plenty of air to the top floor, allowing us to keep an optimal temperature range without resorting to open the windows.

We are quite pleased with our new heating and cooling system, and we are quite pleased with the service that we have received form Parrish Services (from sales to service). The servicemen who installed the unit were courteous and cordial, and they went about their work with efficiency and professionalism. They also took time to talk to us about the new unit and to answer all of our questions. Equally important, they took great care not to damage anything or to get anything dirty-in fact, they left the area cleaner than when they arrived.

We would not hesitate to use Parrish Services again in the future, and Parrish Services can feel free to use our name as a recommendation.
R. Lerner, P. Hines, Vienna, VA

Scheduling:

The customer service representative handled the scheduling of my service appointment in a professional manner. In addition, she was friendly and helpful.
Mr. Santiago Fairfax, VA

Parrish Services’ technicians:

Mr. McGrew deserves a “Gold Star” for his outstanding customer service delivery. Mr. McGrew answered all of my questions with helpful and useful information. If all of your technicians are like Mr. McGrew, I am very “happy” that I discovered Parrish Services. I am completely satisfied and I am looking forward continuing service with Parrish Services.
A.S.

Parrish Services’ technicians II:

We were very satisfied with our technician. Thank you for caring about your customers!
M.B and J.B Herndon, VA

Parrish Services technicians III:

Very friendly and helpful… answered questions about services, service agreements, and pricing in a knowledgeable and courteous manner.
M.S. Burke, VA

Outstanding service:

I am very pleased with your service, both from the technician and office staff!
Vienna, VA

Outstanding service II:

Everyone is always friendly and helpful. He was right on time, thanks to your call 15 minutes ahead of time.
J.H Dunn Loring, VA

Trusting Parrish Services:

Mr. Blevens was very professional and friendly. I think most people get a little nervous when they call someone to enter their home and perform a service, not knowing what the person responding is going to be like. He was very down to earth, and answered all of my questions without getting irritated (I asked a lot). I would definitely recommend Parrish Services and Brian to any of my friends, neighbors, or co-workers! Keep up the good work!
J.N. Stephens City, VA

Happy customer:

I want to take a moment to let you know how much my husband and I appreciate the time and effort your company has made to maintain our air conditioning in the last month or so.
J.F. Alexandria, VA

Happy customer II:

We are very happy with the service we have received. We are glad we have chosen Parrish!
P. McHenry

“Knowledgeable and Educated”

Alan was wonderful and extremely knowledgeable and educated me on what was going on. In time when customer service seems to have ‘bit the dust’, Parrish restored our faith in the service industry-or at least as far as Parrish goes.
Alexandria, VA

Great experience:

I received prompt service, sound advice, and professional work in the replacement of my air conditioner.
Fairfax Station, VA

Always there for our customers:

I had a service agreement with a particular company for six years and advised them I had only one system and a newborn in the home. The company told me it would be five weeks before they could get to my home, so I called Parrish Services. Alan showed up at my home at 11 PM after hosting an award dinner in a suit and tie and repaired my air conditioner. When the owner shows up and takes care of you, that is customer service.
R.T Annandale VA

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